Effective Date: This Return Policy was last revised on June 1, 2025.

Return & Warranty Policy

  • 30-Day Return Guarantee: We offer a 30-day return policy. Products must be in new, resalable condition, with all original packaging and tags intact.
  • 90-Day Warranty: A 90-day warranty begins on the date you receive the product. This covers quality defects and excludes damage caused by misuse, breakage, or wear and tear. If approved, we will process a return or provide a replacement.

To be eligible for a refund, returned ITEMS MUST BE IN NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used. We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.

Cancellation

We accept cancellation of orders before the product is shipped.Once the order is cancelled, you will receive a full refund.

Return

If you would like to return a product, please follow the following guidelines:

  • If the product has quality problems, please get in touch with us in time, and a full refund will be given after the order is processed. （We bear the freight）
  • If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you, it may not be accepted for return or may be subject to a restocking fee of up to 50%. Items not accepted for return will be shipped back to the customer at the customer’s expense.
  • If you placed the wrong order and changed your mind and wanted to return the product, you can return or exchange the product, but you may bear the shipping cost.
  • Returned items need to be in the original packaging. If the item is not in the original packaging, we cannot resell it. Therefore, a certain amount will be deducted if it is not in the original packaging after being returned.

You can also do a self-service return at https://www.summidate.com/pages/contact-us.Please note: Before you do a self-return, please make sure you have registered for an account on our website.

Notice for returns
The package needs to come back with the original receipt of the purchase.

  1. You need to provide proof of purchase by email to contact us. Items returned without authorization will NOT be accepted.
  2. The time frame for return & exchange must not exceed 90 days from when the original order was received.
  3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered.
  4. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
  5. When returning or exchanging items, customers must use a shipping method to track it. Returns or exchanges with no tracking will not be processed.
  6. The order number needs to be included in the package. You can print out the order detail page or contact us via: summidate@gmail.com

After the return, the funds will be returned in the original way.

How to initiate a Damage or Defect or Missing Part claim :
  1. File a claim here, within 90 days of delivery of your item.
  2. Make sure you attach clear pictures or videos of the defect or damage and identify the number(s) of the part(s) that display the issue (refer to assembly instructions if necessary).
  3. Our customer experience team will review your Damage or Defect or Missing Part claim and confirm if it is approved by email. Please know that we may require additional information to process your claim.
  4. If your claim is approved, we will suggest the applicable possible resolutions at our discretion.

Exclusions to this Policy :
We will not be able to process your claim if your item :
1. Was delivered more than 90 days ago.
2. Has been used.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-14 days. The specific arrival time is subject to the bank notice (The bank may have a delay in receiving the account).Please note that the original shipping fees for orders are non-refundable.

Gift Card Policy

  1. Gift cards are non-refundable and cannot be exchanged for cash.
  2. All sales of gift cards are final.
  3. Gift cards cannot be used to purchase other gift cards.
  4. The value of the gift card cannot be used to pay for shipping and handling charges.
  5. By purchasing a gift card, you agree to these terms and conditions.